6.4 What will happen if you do not give required information to us.
We will need you to provide certain information so that the Seller can supply the products to you, for example, your delivery address, a valid email address and a mobile number that the Seller can reach you at, as well as any other information stipulated on our website. This information must be provided at the time of placing an order unless you are advised otherwise. If you do not give us this information, or if you give us incomplete or incorrect information, we or the Seller may not be able to process your order or else the Seller may need to end the contract. Neither we nor the Seller will be responsible for supplying the products late or not supplying any part of them if this is caused by you not providing the information required within a reasonable time of asking for it.
7. Your rights to end the contract.
7.1 You may be able to end your contract with the Seller.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract. These rights are set out in our Returns Policy, and you should read it carefully before you confirm your purchase. The Returns Policy addresses matters such as rights of cancellation, refunds, return of products and associated terms and charges.
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re- performed or to get some or all your money back), see Clause 7.4;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2; or
(c) If you have simply changed your mind about the product, see Clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
7.2 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will arrange for the Seller to refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 5.2)
(b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons
(d) you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind.
You have 14 days after the day you (or someone you nominate) receives the goods to exercise your right to change your mind. Returned goods must comply with the requirements prescribed in the Returns Policy.
7.4 Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +971 50 8306292 or email us at firstname.lastname@example.org for a return label or to arrange collection.
7.5 How to end your contract?
7.6 Tell us you want to end the contract.
To end your contract, please let us know by doing one of the following:
(a) Phone or email. Call customer services on +971 50 8306292 or email us at email@example.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Please refer to our return policy. You can end the contract by triggering request from your user profile.
7.7 Returning products after ending the contract.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them. Please call customer services on +971 50 8306292 or email us at firstname.lastname@example.org for a return label.
7.8 When will we pay the costs of return?
We will pay the costs of return:
(a) if the products are faulty or misdescribed
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong
(c) if you are exercising your right to change your mind.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.9 What we charge for collection?
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
7.10 How will we refund you?
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
7.11 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns Policy for information about what handling is acceptable and examples]. If we refund you the price paid before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
7.12 When will your refund be made?
We will make any refunds due to you as soon as possible in accordance with the period stipulated by the issuer of your payment card. If you are exercising your right to change your mind then, if we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 7.7.
7.13 How to tell us about problems. If you have any questions or complaints about the product, please contact customer services on +971 50 8306292 or email us at email@example.com
7.14 Summary of your legal rights.
The Seller is under a legal duty to supply products that are in conformity with the applicable law. Nothing in any terms of sale should affect your legal rights.
8. Price and Payment
8.1 Where to find the price for the product?
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see clause 8.3 for what happens if we discover an error in the price of the product you order.
8.2 We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
8.3 What happens if we get the price is wrong?
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than the stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we may need to contact you for your instructions before they accept your order.
8.4 When must you pay and how must you pay?
We accept payment using the payment methods displayed on the website from time to time. You will be expected to pay for all purchases before they are dispatched by the Seller.
8.5 What to do if you think an invoice is wrong?
If you think an invoice is wrong, please inform us immediately.
9. Using the online store
9.1 Your use of the online store.
You are solely responsible for securing and backing up your content. We are not responsible for viruses, and you must not introduce them.
9.2 Rules about linking to our site.
You may not link to our online store without our prior permission. Any approved link must be provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
9.3 Managing your account.
9.4 How may you use material on the online store?
10. Our responsibility for loss or damage suffered by you.
10.1 Liabilities we do not exclude.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
10.2 Your liability to us.
We want you to enjoy using our online store, but we also have to protect ourselves from any damage you may cause. To the extent permitted by the applicable law, you agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs arising from or relating in any way to your use of the online store, any violation of these terms or any law or the rights of any third party. You fully and forever release and discharge the The Siblings Four FZE Parties from any and all claims or causes of action you may have for damages relating in any way to your use of the online store.
10.3 Do not rely on information on this site.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
10.4 Damage to digital content or devices.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. [However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.]
10.5 Our liability for viruses.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our site will cease immediately.
10.6 Exclusion of warranties.
The online store and its content and the products advertised on it are provided “as is.” We do not any promises of any kind, including about the online store’s accuracy, adequacy, usefulness, reliability or otherwise. We do not guarantee that the online store will be uninterrupted or error-free, that any defects will be corrected, or that the online store is free of viruses or anything else harmful. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the online store and any products or services you may obtain or access through the online store, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
10.7 Our ultimate liability to you.
None of The Siblings Four FZE parties will be liable for any direct, special, incidental, indirect or consequential damages, including without limitation for any lost profits or lost data, that result from the use of, or the inability to use, the online store or any other activity in connection with the use of the platform, even if we have been advised of the possibility of such damages. You assume total responsibility for your use of the online store. Your only remedy against us in connection with any damages arising from your use of the platform or any content is to stop using the online store.
10.8 How may we use your personal information?
11. Other important terms
11.1 Nobody else has any rights under this contract.
This contract is between you and us. Except as explained in Clause 12.3, no other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.2 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organization.
11.3 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may not transfer your rights or obligations under these terms to another person. However, you may transfer any applicable product guarantee to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.
11.4 No commercial use.
Any products made available through the online store are intended for non-commercial use. Purchase of products for resale purposes is strictly prohibited.
11.5 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.7 Which laws apply to this contract and where you may bring legal proceedings. You agree that these Terms and any dispute between you and The Siblings Four FZE shall be governed in all respects by the laws of the DIFC. Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the online store (including but not limited to the purchase of The Siblings Four FZE products) shall be resolved and exclusively in the competent courts of the Dubai International Financial Centre.
1. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
2. Visa or MasterCard debit and credit cards in AED will be accepted for payment.
3. Cardholder must retain a copy of transaction records and Merchant policies and rules.
4. The Siblings Four FZE will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’.
5. Customer using the website who are minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website.